Better customer service starts with better communication. GTS One helps you to improve the communication by providing an elegant customer service system for dealing with your inbound support requests. GTS One Desk also manages to set up the Service Level Agreement (SLA) for support.
GTS One’s Support Management system Amman, Jordan provides the support portal where different users can login with their respective credentials and by selecting the respective groups (Customer, support executive, admin etc).
The customers can raise support tickets can be assigned to different support executives. Automated emails will be sent to the customer upon the status of each ticket.